Frequently Asked Questions

Please reach us at if you cannot find an answer to your question, or call/text (636)-579-3278

What is the difference between Home Health and Outpatient Mobile Therapy?

While we do provide service in home, we are not a Home Health agency. With outpatient mobile therapy, you do not have to be homebound to qualify for our service. 

We also have the freedom of choosing the location of our session, whether it is your home, the park, the gym or the beach. 

Neubility also provides PT treatment out of Standard Procedure gym, giving us even more flexibility to achieve your goals. 

Do you take insurance?

We are only in network with Medicare. If you have Medicare, we will be billing Medicare part B for you. Co-payment, if not covered by a secondary insurance will be collected before or at the time of treatment. 


For other insurances, we are an out of network provider, which means service is self-pay. Depending on what kind of insurance that you have, you can call to ask about out of network benefits. If you do have OON benefits, I can provide you with a superbill and a claim form to submit to your insurance for potential reimbursement. 


Self-pay patients have the options to either see me in the home or in the gym. Medicare patients are limited inside the home. 

What is a superbill?

A superbill is a document that shows a list of services that you received during our therapy session. You can contact your insurance and ask if you have out-of-network benefits, If your insurance confirms that you have out-of-network benefits, you will be reimburse for a portion of the costs you pay out of pocket. You will need to talk to your insurance about the process of submitting your superbill.

Why do you not accept all insurances?

Being out of network with other insurances except for Medicare allows us to provide high quality, one-on-one treatment that specifically tailor to your needs and goals. 

Neubility believes that the clinician and patient should have complete autonomy over the decision of the plan of care, frequency, duration, location and the type of treatment. 

What kind of payment do you accept?

Neubility accepts credit card, debit card, checks, exact cash, Venmo, Zelle, and HSA/FSA account. 

Credit card/Debit card charges will have a 3% processing fee per payment company. 

What is Good Faith Estimate

You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost. Under the law, health care providers need to give patients who does not have insurance or who are not using insurance an estimate of the bill for medical services.

You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency services or items.  This includes related costs like medical tests, visit and procedure fees, and medications/birth control costs.

If you schedule your service three business days in advance, you will receive a Good Faith Estimate in writing at least 1 business day after you scheduled your visit.  You may also ask for a Good Faith Estimate in advance of scheduling the visit.

The Good Faith Estimate shows the estimated cost of services that are reasonably expected for your health care needs for the service. The estimate is based on information known at the time the estimate was created and based on the reason for your visit.

The Good Faith Estimate does not include any unknown or unexpected costs that may arise during your visit.  

HHS regulations establish that when the billed charges for any provider or facility are in excess of the good faith estimate for that provider or facility by $400 or more, the item or service may be eligible for payment determination by a SDR entity through the PPDR process.

For questions or more information about your right to a Good Faith Estimate, visit or call 1-561-848-6402.